We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal fairly and reasonably.
We do apply returns to the tender it was purchased with. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on Gaudi Gift Card.
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Gaudi Gift Card.
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. Please note that there is a 14-day limit for returns and exchanges. Any exchange or return requests after this time period may be denied.
If customers need to return or exchange an item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached.
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on in-store accounts pertaining to events or larger orders.
If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account. If your PayPal purchase included a Gaudi Gift Card, your refund will be credited to your PayPal account in separate amounts. If your return is made in store, you'll receive your refund in the form of a Gaudi Gift Card.
We work diligently to process your returns as quickly as possible. Please allow up to 15 business days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email with the details of your refund.
Returns coming from the US must first clear customs at the Canadian border before arriving at our Montreal warehouse to be processed. If your tracking number suggests that the item was delivered to Champlain, NY, it could take upwards of 10 business days to reach Montreal. We appreciate your patience.
Please note that it may take 3-5 business days for a refund to appear on your credit card statement once it has been processed.