Orders $300 and over FREE
Orders under $300: $9.99
If the items you bought are not what you expected in size or style, our stores will gladly offer a refund on your original method of payment given the items are returned in-store within 30 days of purchase.
Returns by mail
To make a return by mail, simply make your return request online within 10 days following delivery or in-store purchase. After requesting a return form, you have 7 days to mail the items back to us.
Please note that in-store purchases returned by mail can only be refunded in store credit.
How to make a return
Orders placed within Canada and the U.S.
- Log on to your Gaudi account
- Click on “account” at the top right of the screen, and select the order you wish to return.
- Click on “Return Items” next to the order you want to return and then make your selection.
- A return label will be generated in PDF format for you to download. After requesting this return label, you have 7 days to mail the items back to us.
- Print the return label and affix it securely to your box.
Drop off the box at a USPS or Canada Post service counter.
Once your return is received and processed, you will receive a confirmation email. You will be refunded the full amount paid for your item, excluding any shipping fees.
If your order was placed as a guest; to return your item you can create a Gaudi account with the email address you used to place the order. Your previous orders will sync with your new account. Simply follow the instructions above to request a return label. You can also return a guest order to any of our retail locations.
International OrdersFor orders shipped outside of Canada or the US, customers are responsible for the return shipping. Please have your return, along with the original invoice, shipped to the following address:
6801 Trans-Canada Hwy,
Quebec H9R 5J2
How long will it take for my return to be processed?
We work diligently to process your returns as quickly as possible. Please allow up to 15 business days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email with the details of your refund.
Returns coming from the US must first clear customs at the Canadian border before arriving at our Montreal warehouse to be processed. If your tracking number suggests that the item was delivered to Champlain, NY, it could take upwards of 10 business days to reach Montreal. We appreciate your patience.
Please note that it may take 3-5 business days for a refund to appear on your credit card statement once it has been processed.